SHIPPING AND RETURNS
All orders are shipped via UPS. UPS Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Misook DOES NOT currently ship to PO BOXES and APO/FPO/DPO addresses.
SHIPMENT PROCESSING TIME
All orders shipped via standard delivery are processed within 1-3 business days. Typically, we ship in-stock merchandise the next business day. Orders are not shipped or delivered on weekends or holidays.
Standard orders will be processed once credit card authorization and verification have been obtained. Credit card orders are charged when the merchandise has shipped. Orders shipped via standard delivery usually arrive in 3 to 8 business days.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside the U.S.
|Merchandise Subtotal||UPS GROUND||UPS NEXT DAY||UPS SECOND DAY AIR|
|$30.00 and under||$0.00||$28.50||$18.50|
|$30.01 - $50.00||$0.00||$30.95||$20.95|
|$50.01 - $100.00||$0.00||$33.50||$23.50|
|$100.01 - $150.00||$0.00||$35.95||$25.95|
|$150.01 - $200.00||$0.00||$36.95||$26.95|
|$200.01 - $250.00||$0.00||$38.50||$28.50|
|$250.01 - $300.00||$0.00||$38.95||$28.95|
|$300.01 - $350.00||$0.00||$41.50||$31.50|
|$350.01 - $500.00||$0.00||$41.95||$31.95|
|$500.01 and over||$0.00||$43.95||$33.95|
At this time, we are unable to process a single order going to multiple destinations. You will need to place a separate order for each shipping address.
If the size, style, or color isnít precisely right the first time, weíll pay the return postage and ship your new items (if applicable) with no additional shipping charges. Itís simple ó and itís our pleasure to make the shopping experience as comfortable as our easy-care fashions.
MISOOK RETURN POLICY
We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. Returns must be received within 60 days of the original ship date and must be accompanied by the completed return slip that came with your order. If you do not have the original return slip or UPS label, please include your name, address, email address, phone number, and order number with your return. If you elect to ship your return without the provided prepaid label, we are not responsible for the cost of shipping or any loss or damage to the product during transit.
All returned merchandise must be in new and unused condition. To avoid damage to footwear, we recommend trying shoes on carpeted areas to verify sizing and comfort.
Please send returns and exchanges to:
2551 SW Grapevine Parkway
Grapevine, TX 76051
Prompt refunds are issued in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of processing for your return or exchange. Please note that fees for expedited shipping and handling are not refundable, and clearance and final sale items cannot be returned or exchanged. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage. Availability of replacement item is not guaranteed for exchanges.
How to Return
1. COMPLETE THE RETURN ORDER FORM that came with your order by filling in the reason code for each of the items you would like to return. If you would like to exchange one or more items for something else, please indicate the replacement style, color, and size in the space provided.
2. PREPARE YOUR SHIPMENT by securely packing the return items in the box they came in, making sure to include the completed return form inside. Attach the provided UPS shipping label to your box for complimentary shipping.
3. DROP OFF YOUR PACKAGE at the nearest UPS store. To find your nearest UPS location, visit ups.com or call 1-800-742-5877. You will receive an email notification upon the completion of processing for your return or exchange.
If youíre unsatisfied for any reason with your purchase, our expert team of personal stylists is ready to help you discover a better size, fit, or look for your lifestyle. We invite you to use this complimentary service and discover your best looks yet.
Call us at 1-800-447-3556 or email firstname.lastname@example.org. We are available MondayĖFriday, 8:30 AMĖ5:30 PM CST (excludes U.S. holidays).