We’re happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page after a specific size is selected. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Email Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, styling tips, future sale details and exclusive offers.
Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, promo code must be entered at online checkout. Taxes and shipping are excluded from discount. No adjustments to prior purchases. Not valid for cash.
At Misook.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. Please call 1-800-447-3556 to place your order or email your inquiry to firstname.lastname@example.org.
Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers, gift card, credit card, and loyalty program offers.
Final Sale Items are not eligible for price adjustments. Please contact our customer service team at email@example.com. for assistance with price adjustments and be sure to include your order number.
Misook does not offer price adjustments on any full-price and/or sale merchandise for prior purchases.
Out of Stock
While we do our best to make sure our website reflects what’s stored in our inventory. Please note that updates may be delayed during special events or promotional sales. If you’d like to confirm whether an item is available, or if it will be restocked, please contact our Customer Service team — we are happy to help!
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to firstname.lastname@example.org, be sure to include your order number and any available photographs. We will contact you with next steps.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and Klarna. US Domestic orders are charged when the order ships and International orders are charged upon order placement. For questions regarding payment via Amazon Pay, please log in to your Amazon Pay account. For questions regarding payment via PayPal, please log in to your PayPal account.
Did you place an order and are already seeing a charge on your bank account? That’s an “authorization.” This is a common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double-check the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these accurately.
We are sorry that we had to cancel your order. Unfortunately, our payment approval system declined your transaction for potential fraud. This system is designed to protect us from fraudulent orders and you, the customer, in the event someone has accessed your information without your knowledge. Regrettably, the system sometimes gives us false negatives. If you want to try again, consider using Paypal to check out. We have seen many customers have success using this method. You do NOT need to have a Paypal account; you can check out as a guest. As always, feel free to contact us directly for additional support.
Having trouble picking a size. You can either check out size guide here: misook.com/fitguide or give our stylist a call at 1-800-447-3556 we would be more than happy to help you find the best fit for you.