Frequently Asked Questions

Placing An Order

Pre Orders

We’re happy to offer the option to pre-order new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page after a specific size is selected. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.

 

Email Sign Up Promotions

Our emails are great. Sign up for them and receive product updates, styling tips, future sale details and exclusive offers.

 

Promo Codes

Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, promo code must be entered at online checkout. Taxes and shipping are excluded from discount. No adjustments to prior purchases. Not valid for cash.

 

Price Adjustments

At Misook.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find an item that we offer, in the same color and size, available from a similar retailer. Please call 1-800-447-3556 to place your order or email your inquiry to customerservice@misook.com.

Please note that we are unable to match prices from auction and outlet stores or websites, as well as other retailers' discount promotions, shipping offers, gift card, credit card, and loyalty program offers.

Final Sale Items are not eligible for price adjustments. Please contact our customer service team at customerservice@misook.com. for assistance with price adjustments and be sure to include your order number.

Misook does not offer price adjustments on any full-price and/or sale merchandise for prior purchases.

 

Out of Stock

While we do our best to make sure our website reflects what’s stored in our inventory. Please note that updates may be delayed during special events or promotional sales. If you’d like to confirm whether an item is available, or if it will be restocked, please contact our Customer Service team — we are happy to help!

 

Damaged Items
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.

Damaged items must be reported within 7 days of receipt. All damages should be reported to customerservice@misook.com, be sure to include your order number and any available photographs. We will contact you with next steps.

 

Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.

 

Checkout

We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and Klarna. US Domestic orders are charged when the order ships and International orders are charged upon order placement. For questions regarding payment via Amazon Pay, please log in to your Amazon Pay account. For questions regarding payment via PayPal, please log in to your PayPal account.

Did you place an order and are already seeing a charge on your bank account? That’s an “authorization.” This is a common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double-check the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code. If your billing address is different from the shipping address, make sure you’ve entered these accurately.

We are happy to give you some one-on-one assistance. Give us a call at 1-800-447-3556 or email us at customerservice@misook.com. Please be sure to include your order number.

 

Order Cancellations

We are sorry that we had to cancel your order. Unfortunately, our payment approval system declined your transaction for potential fraud. This system is designed to protect us from fraudulent orders and you, the customer, in the event someone has accessed your information without your knowledge. Regrettably, the system sometimes gives us false negatives. If you want to try again, consider using Paypal to check out. We have seen many customers have success using this method. You do NOT need to have a Paypal account; you can check out as a guest. As always, feel free to contact us directly for additional support.

 

Size Questions

Having trouble picking a size. You can either check out size guide here: misook.com/fitguide or give our stylist a call at 1-800-447-3556 we would be more than happy to help you find the best fit for you.

Order Processing

All orders are fulfilled by our warehouse, located in Texas within 1-3 business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.

We try to send out your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 12 hours of placing your order, please check your spam to make sure it has not ended up there. If you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information and ensure an order has been placed.

Shipping Information

We ship to all 50 states within the United States. We also ship internationally to Mexico, Canada, United Kingdom, Germany, Australia, Hong Kong, and South Korea.

 

US DOMESTIC STANDARD SHIPPING
All standard orders are shipped via FedEx, UPS, or USPS. Non-expedited deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Standard Shipping usually arrive in 3 - 8 business days, depending on the destination.

 

US DOMESTIC EXPEDITED SHIPPING
All expedited orders are shipped via FedEx, UPS, or USPS. Expedited deliveries may not require a signature at the time of delivery and will be left at the location if no one is present. Orders shipped via US Domestic Expedited Shipping usually arrive in 1-2 business days, depending on the destination.

 

PO BOXES & APO/FPO/DPO ADDRESSES
PO Boxes and APO/FPO/DPO addresses are only eligible to ship via Standard Shipping via FedEx, UPS, or USPS. Orders shipped to a PO Box or an APO/FPO/DPO usually arrive in 3 - 8 business days, depending on the destination.

 

INTERNATIONAL SHIPPING
We offer international shipping to Australia, Austria, Canada, Germany, Hong Kong, Mexico, Republic of Korea, and the United Kingdom. All orders ship via DHL Express Worldwide and generally deliver within 3-10 business days, depending on the destination. Estimated delivery dates and taxes & duties [if applicable] are calculated and presented during checkout.

 

SHIPMENT PROCESSING TIME
All orders shipped via US Domestic Standard and International deliveries are processed within 1 - 3 business days. Typically, we ship in-stock merchandise on the next business day.

US Domestic Expedited orders placed after 12 PM CT [noon] will process and ship the next business day given item availability and payment verification. Monogrammed leather products may take additional time to process. Please note that expedited shipping does not apply to items that are out of stock. Our Misook Experience Managers will contact you if there is any delay with your order.

All orders will be processed once the credit card authorization and verification have been obtained. All US Domestic credit card orders are charged when the merchandise has shipped. International credit card orders are charged when the order is placed.

Orders are not shipped on weekends or holidays. Misook is not responsible for shipping delays that may occur due to holidays, natural disasters, carrier delays, or other unforeseeable circumstances.

 

SHIPMENT CONFIRMATION & ORDER TRACKING
Once your order has shipped, you will receive a Shipment Confirmation by email containing your tracking number(s). The tracking number(s) will activate within 24 hours..

Return Information

We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. All returned merchandise must be in new and unused condition. To avoid damage to footwear, we recommend trying shoes on carpeted areas to verify sizing and comfort. Clearance, final sale, and personalized items cannot be returned or exchanged.

Returns must be received within 60 days of the original ship date and must be accompanied by the completed return form that came with your order. If you do not have the original return form or UPS label, please contact customer service. If you elect to ship your return without a provided label, we are not responsible for the cost of shipping or any loss or damage to the product during transit.

Upon receipt, returns with the correct paperwork are processed and refunded within 1-3 business days. A confirmation will be communicated via email.

Please send returns and exchanges to Misook.com 2551 SW Grapevine Parkway Grapevine, TX 76051

Prompt refunds are issued in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of processing for your return or exchange. Please note that any fees for shipping and handling are non-refundable. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage.

Availability of replacement item is not guaranteed for exchanges.

Our complete US Domestic and International Return Policies are located here:

US Domestic Return Policy

International Return Policy