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We are here to quickly provide you with the information and service you need, and answer any questions you may have.
If the size, style, or color isn't precisely right the first time, we'll pay the return postage and ship your new items (if applicable) with no additional shipping charges. It's simple — and it's our pleasure to make the shopping experience as comfortable as our easy-care fashions.
MISOOK RETURN POLICY
We accept returns of all unworn and unaltered merchandise in original condition, with original tags attached. Returns must be received within 60 days of the original ship date and must be accompanied by the completed return slip that came with your order. If you do not have the original return slip or UPS label, please include your name, address, email address, phone number, and order number with your return. If you elect to ship your return without the provided prepaid label, we are not responsible for the cost of shipping or any loss or damage to the product during transit.
All returned merchandise must be in new and unused condition. To avoid damage to footwear, we recommend trying shoes on carpeted areas to verify sizing and comfort.
Please send returns and exchanges to:
2551 SW Grapevine Parkway
Grapevine, TX 76051
Prompt refunds are issued in the original form of payment. Though we process your credit immediately, please allow one to two billing cycles for the transaction to appear on your statement. You will receive an email notification upon the completion of processing for your return or exchange. Please note that fees for expedited shipping and handling are not refundable, and clearance and final sale items cannot be returned or exchanged. We recommend tracking your package to ensure delivery and protect the shipment in case of loss or damage. Availability of replacement item is not guaranteed for exchanges.
HOW TO RETURN
- COMPLETE THE RETURN ORDER FORM that came with your order by filling in the reason code for each of the items you would like to return. If you would like to exchange one or more items for something else, please indicate the replacement style, color, and size in the space provided.
- PREPARE YOUR SHIPMENT by securely packing the return items in the box they came in, making sure to include the completed return form inside. Attach the provided UPS shipping label to your box for complimentary shipping.
- DROP OFF YOUR PACKAGE at the nearest UPS store. To find your nearest UPS location, visit ups.com or call 1-800-742-5877. You will receive an email notification upon the completion of processing for your return or exchange.
If you're unsatisfied for any reason with your purchase, our expert team of personal stylists is ready to help you discover a better size, fit, or look for your lifestyle. We invite you to use this complimentary service and discover your best looks yet.